# Business ops template

This template suits **startups, agencies, and consulting teams** that need lightweight structure for decisions, customer context, incidents, and competitive intelligence—without a heavyweight wiki.

## Target audience

- Founders and ops leads standardizing how the team documents work
- Account and delivery teams tracking **customers, kickoffs, and playbooks**
- Anyone who wants ADR-style decisions next to meeting notes in one searchable place

## Folder layout

| Folder | Purpose |
|--------|---------|
| `inbox/` | Onboarding and quick capture before filing |
| `decisions/` | Technology, process, and vendor choices (ADRs) |
| `meetings/` | Kickoffs, standups, QBRs—link decks in the body |
| `playbooks/` | Repeatable SOPs (incidents, sales handoff, hiring) |
| `customers/` | Briefs: stakeholders, needs, history, next steps |
| `competitive/` | Landscape snapshots by quarter or segment |

Replace `project` in note frontmatter with your company or engagement name. Sample dates use `2026-04-07` for consistency.